2022 Award "Best Practice in Citizen Participation"
16th Edition
Mulhouse solidaire, les états généraux de l’action sociale et de la santé - Solidarity Mulhouse, the general debate on social action and health
The Mulhouse solidarity partnership approach aims to restructure the social action and health policy of the City of Mulhouse based on collective reflection that brings together residents and public and private actors. It is based on massive citizen consultation.
The latter highlighted popular consensus and controversy around a simple question: “How to improve your living conditions in Mulhouse?"
We have built an intuitive, simple, both dematerialized and physical participation experience to allow people far from the debates to express themselves. We “went towards”, to meet the citizens.
The process takes place in three phases:
The first (October/December 2021) consisted of a massive citizen consultation which highlighted the main issues and needs of the territory. Thus, the City of Mulhouse and Make.org organized a wide consultation of Mulhouse residents, of all ages, on a wide variety of themes such as: access to rights and care, dematerialization, access to means of existence, employment, housing...etc. A field and online mobilization, multi-actors. All the volunteer inhabitants thus had the opportunity to express their views on these subjects via a digital platform. They could propose new ideas, decide favorably or not to other ideas. Mediators have been put in place to facilitate the participation of residents who are far from digital and to reach audiences usually excluded from public debate. This citizen consultation, carried out from October 27 to December 19, 2021, counted 8,305 participants, 580 proposals submitted and 84,840 votes on all the proposals. A diverse audience got involved: the sixteen neighborhoods of the City took part. The popular ideas relate to social assistance and care, access to housing, employment, the role of social structures and actors, health care, parenthood, intergenerational links, access to digital and culture. At the end of this consultation, a seminar brought together 180 public actors and associations to identify the issues to be worked on during the following phases.
The second phase resulted in the organization of a symposium, intended for professional actors and associations concerned with social and health issues. This symposium, held in May, was an opportunity to establish a constructive exchange fueled by French experiences, with a view to identifying operational perspectives for some of the issues identified above. This symposium brought together 224 participants and 50 speakers. At its conclusion, 52 avenues for operational action were identified.
The last phase (June/December 2022), based on the lessons learned from the two previous phases, aims to formalize public policy through the design of two pivotal documents: the social action roadmaps and the new local contract for health. The actors of the territory will be brought together again to define the objectives and actions for the next 5 years.
More information:
https://about.make.org/pourquoi-cette-consultation/mulhouse-solidaire
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