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Commune des Lacs 1: Citizen Office

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The Citizen Office (Bureau du Citoyen – BdC) is an innovation implemented in the Commune des Lacs 1 to strengthen participatory local governance, transparency, and accountability within the municipal administration. Established in 2023 in accordance with decentralization law and Ministerial Order No. 025, it was designed to address the deficit in citizen participation and the lack of formal mechanisms for submitting complaints and suggestions.

The practice combines a territorial diagnosis, the establishment of procedures for receiving and following up on citizen requests, youth forums, awareness campaigns, radio broadcasts, social media engagement, and village focal points. It primarily targets citizens, youth, women, civil society organizations, and persons with disabilities, ensuring inclusion and social cohesion.

Through satisfaction surveys and regular monitoring, more than 3,000 citizens have been involved, municipal services have improved, and participatory democracy has gradually become institutionalized in the operations of the municipality. The mechanisms are adaptable to evolving local needs and conditions.

Know more: https://lacs1.mairie.tg/bureauducitoyen/ 

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Commune des Lacs 1: Citizen Office

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