2021 Award "Best Practice in Citizen Participation"
15th Edition 2021
Supports are subject to the following rules:
- You can support up to 5 proposals.
“ASKIDA PLAN SMS’LE” - Notifying citizens about the latest zoning plan and plan changes via SMS (Istambul)
For the transparent and participatory planning approach, Istanbul Metropolitan Municipality aims to share and reform all planning decisions with the community. “The right to object” to the planning decisions is a requirement of the participatory planning approach. It is the main mechanism for citizens to express their review to the new zoning plan decisions, if any.
Main objective of this experience is to remind the participation chance to the citizens by informing about the new plan decisions in time. Zoning decisions approved by the Istanbul Municipal Council and the Mayor are promulgated for 30 days as required by law. The promulgated plans and plan changes are exhibited in the City Hall for 30 days.
During the promulgating period, the plan and plan change decisions can be examined by citizens and an objection can be made to the presented plan or plan changes if necessary. Each objection is evaluated by Istanbul Municipal Council for a decision.
In the past, spreading the new plan decisions to masses was the main problem of the procedure. Due to disinformation, citizens were complaining about being too late to object and intervene.
By notifying of the last zoning plan decisions via SMS, makes it possible to inform the community fast and feasible. Thus, it enables the city dwellers to intervene in the decisions of the plan with the objections accepted by the Council.
Istanbul Metropolitan Municipality has almost every citizens’ communication information via the technical infrastructure services. This rich and approximately 10 million amount of dataset makes it possible to inform the community of the related notices.
Istanbul Metropolitan Municipality Planning Department reminds every citizen with a mobile phone has the right to follow the planning procedure and to be a part of planning management easily.
Istanbul Metropolitan Municipality Planning Department, notices about 30 zoning plans or plan change decisions every month. These decisions’ notifications should be reached to the related citizens of about different 800 neighbourhoods. In each SMS contents the definition of the plan, promulgating period of the plan and the link of the internet address where the plan can be examined will be announced; and the right to object will be reminded.
Every plan decision is set on a spatial query to relate the present neighbours of it and establish a new index of mobile phone number. It is possible to set any citizen who wants to be informed about a different/extra/all districts of the city via the customizing mechanisms on the related web site. Every plan or plan change approved by the Istanbul Municipal Council and the Mayor, is serviced to the public on the web site. https://planaski.ibb.gov.tr/
The publicity message of the project is sent to 10,5 million citizens of Istanbul. During the approximate 2 months of practice, about 200.000 SMS are sent. The 2 months of practice also executes 500.000 user and 1,500.000 uses on the website.
Nowadays, it is clearly seen that the participation aptitude of Istanbul citizens are going up day by day or plan by plan. It is obvious that the project makes a difference because the amount of letters of application of objection increases dramatically.
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It is great project that make easier the process. Congratulations.
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