2024 Award "Best Practice in Citizen Participation"

18th Edition

Phase 6 of 7

Publication Preparation 08/09/2024 - 15/10/2024

Process phases

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Aragon: Easy Government (Gobierno Fácil)

Official proposal

03/05/2024 11:29

Gobierno Fácil (Easy Government) invites people with disabilities and in situations of social vulnerability to redesign legal and administrative texts, such as laws, subsidy bases or forms, using easy reading (pictograms, simple words, short paragraphs) and to create new products that are simpler and clearer for all audiences (the elderly, non-Spanish speakers, people with low reading comprehension, children, etc.). With their special glasses to see the world and their advice without complexes, we design better public services.

With the Gobierno Fácil programme, people with disabilities and socially vulnerable people have a say in government decisions that affect their daily lives. It is a public policy co-creation project that incorporates new sensitivities in the processes of citizen participation to turn these people into protagonists and generate universally accessible public services and policies.

Gobierno Fácil seeks to improve the accessibility of information in administrative documents, forms, plans or laws during their drafting. In a series of workshops, people with disabilities and socially vulnerable people work hand in hand with public officials to redraft complex texts, laws and forms using the easy-to-read methodology. The texts are adapted, both in language and in the format in which they are presented, by attempting a translation or conversion to a more summarised, simpler and more visual complementary version.

The ultimate goal of the project is to facilitate the understanding of key government communications to a wider section of the community. A population that might otherwise have difficulties and barriers to access. All material is published online so that it can be accessed and downloaded by anyone who needs it.

Transparency in the 21st century is no longer about disseminating tons of data and information, but about communicating with citizens in the same linguistic registers that they use, especially if they have particular difficulties in understanding us.