2025 Award "Best Practice in Citizen Participation"

'Voci di Quartiere' is an initiative promoted by the City of Turin and curated by Urban Lab, which is part of a listening and dialogue process aimed at defining the city's new Master Plan. The project's goal is to stimulate shared reflection on the quality of life in Turin's neighborhoods, public services, and spaces, and to promote the inclusion of all voices in the creation of the future city.

In 2023, the City of Turin, with the support of Urban Lab, launched a listening process that involved institutions, intermediary bodies, and local actors through a series of events and meetings designed to gather suggestions, ideas, and visions for the city. Two moments of dialogue and co-learning took place in June and November to discuss three central themes, key to the new Master Plan: economy and knowledge, environment and territory, and city life. Participants discussed the limitations of the current urban plan and future challenges, gathering valuable input for drafting a new territorial governance tool.

Subsequently the City organized a dialogue and engagement program in all eight constituencies through public meetings, information points, and an online questionnaire. This program allowed citizens to better understand the Master Plan process, share their opinions, and suggest projects, emerging topics, or concerns. The aim was to make the participatory process accessible to everyone, offering opportunities for discussion and feedback in every corner of the city.

In 2024, the 'Voci di Quartiere' project extended this dialogue to neighborhood residents by offering a series of meetings and activities to gather direct feedback from Turin citizens about life in their neighborhoods. These meetings were complemented by a digital environment that utilized game and interaction tools to engage citizens innovatively, encouraging active participation and creating a sense of belonging. Participants had the chance to win prizes such as tickets to cultural and sports events, boosting interaction and participation in urban dynamics.

In 2025, the 'Voci di Quartiere' journey will continue with a new series of neighborhood meetings, aiming to consolidate and expand the dialogue already initiated and share the results of the listening activities.In this way, the project is consolidating as a lasting channel for dialogue and discussion with citizens and local partners on the city's policies.

For more information: https://www.torinocambia.it/prg (External link) 

Presentation in Italian (PDF (External link))