2025 Award "Best Practice in Citizen Participation"

Public policy (PP) evaluation is essential for efficient management and transparency. The state of Mato Grosso (MT) implemented this practice, which stands out for its ability to integrate technology and governance. This practice demonstrates the evolution and importance of the public policy evaluation process in the state of MT, consolidated in the Government Action Report (RAG), which constitutes an executive evaluation allowing the annual measurement of the impact of implemented policies and is the main piece of accountability for the government.

To understand the profile and expectations of policy makers, research was conducted before and after the evaluation process, revealing a strong capacity of the state to manage this process. However, opportunities for improvement emerged, particularly in engaging stakeholders through new mechanisms for consuming the important data resulting from the evaluation. Therefore, to turn the evaluation results into a high-value management tool and an instrument for promoting transparency, solutions were implemented such as the creation of management dashboards, the use of artificial intelligence (AI) through chatbots, and the implementation of a portal that unifies the evaluative content. The incorporation of new technologies, such as AI and management dashboards, enhanced data collection and analysis, facilitating the presentation of results both for managers and citizens, strengthening the government-society dialogue. Although challenges are significant, investment in advanced technologies and an educational cycle strengthens data planning and transparency, enabling the extraction of valuable insights and social participation.

Thus, this practice strengthens managers with modern tools and promotes more transparency and popular participation by making content more accessible to citizens. The evaluation methodology adopted by the state establishes itself as a paradigm of best practices in public management, standing out for its ability to integrate technology and governance, essential features to ensure that the state continues to effectively respond to the demands of the population, providing managers with modern tools and promoting greater transparency and popular participation by making content more accessible to citizens.

• https://sites.google.com/seplag.mt.gov.br/avaliagovmt (External link)
• transparency survey (External link)